Order placement

Once you have placed an order using our secure ordering and payment system, your order is processed by us and usually despatched within 1-4 working days. You will be notified at each stage of your order via e-mail.

Pending: Your order has been received by our system and is awaiting to be processed by our sales team.

Processing: Your order has been processed and will be despatched within the stated "Despatch Time"

Despatched: Your order has been despatched via your prefered delivery method.

If there are any problems with your order you, we will contact you via e-mail, this may include payment problems, or stock availability issues.

UK Shipping Charges

We offer regional shipping rates with TNT Express

Other shipping rates are listed below:

Delivery times vary depending on where the goods are being sent too and the type of service that has been selected. Sorry for any inconvenience this may cause. Additional ID may be requested to ensure that your order reaches you securely. We use Royal , Parcel Post, Parcel Force (for scooters) and Night Frieght Courier service.


Returns Policy.

If you have any problems with your product upon arrival please do not hesitate to contact us via the contact page, and we will seek to rectify any problems as quickly as possible. This may include returns, refunds, and replacement. see paragraph 9.1 of terms and condition for full details.

In brief:

Please note if you wish to return goods you must contact us first to notify us this is part of the 7 day cooling off agreement.

Defective goods can be returned and a full refund including costs occurred by you can will be issued.

Unwanted goods are acceptable if returned within 7 days of receipt. Under our cooling off agreement please return the goods unused and unopened for a full refund, however please note we cannot pay for the return cost and we do advise you send your goods "Signed For" for your own peace of mind. Opened goods not in their original product packaging may be liable for a £5 or 15% (of the value of the item) whichever is greater, restocking fee. Please note that to qualify for the cooling off period refund your goods must be sent within 7 days of original receipt. Please keep proof of postage in case your item is delayed in return. Items not sent within 7days will not be eligible for a full refund and may be charged a restocking fee

Used Goods If goods have been used, installed, or damaged we may not be able to accept the return of goods and you should contact us before returning them to see if a return is possible. It is up to our discretion if we can accept returns or exchanges.

Refunds including the shipping charges are only issued once goods have been received and inspected.

Exchange of Goods

Due to the size of our products we are only able to exchange goods without charge if we have despatched the wrong goods. If you wish to exchange goods because of personal preference or you have chosen incorrectly. we will under our discretion exchange goods as long as they are unused and in their original unopened packaging. However a £5 or 15% (of the value of the item) whichever is greater, restocking fee may be incurred but please do contact us first to make arrangements and we will endeavor to be fair.